atomagent · The agent portal
Every booking, handled — no development required.
atomagent is the management portal for everything booked on our platform: orders, tickets, receipts and refunds, in one place your team can use on day one.
Talk to us about atomagentThe portal behind the bookings.
However your customers book — through your atomcore integration, your atomui store, or agents booking directly — atomagent is where your team works with the result. Find any order in seconds, see exactly what was booked and issued, and act on it: resend confirmations and tickets, produce receipts, process refunds in line with the National Conditions of Travel.
No integration, no development queue, no waiting on us. Permissions-based access for your agents, support staff and finance team.
Built for the people who answer the phone.
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Full order visibility
Every booking, ticket, payment and refund across all your channels, searchable in one place.
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Customer rescue tools
Resend etickets and confirmations instantly; the answer to "I've lost my ticket" takes seconds.
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Refunds without tickets to us
Process NCoT-compliant refunds directly, keeping resolution times inside your own SLA.
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Receipts and documentation
Produce what customers and corporate bookers ask for, on demand.
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BritRail aware
Pass bookings, issued tickets and seat reservations, visible and manageable like everything else.
From two agents to a contact centre.
Travel agents and TMCs managing rail for clients; contact centres supporting consumer bookings; finance teams reconciling against settlement reports. Rail Europe's teams use atomagent alongside their full API integration — proof it earns its place even for partners with deep technical builds.
Start the conversation.
Tell us what you're building — we'll tell you honestly whether and how the platform fits. You'll be talking to the engineers who own the company.
Talk to us about atomagent